Orders & Payment
What payment methods do you accept?
We accept the payment methods available at checkout, which may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay and Bancontact for Belgian customers.
Can I modify or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at contact@fusionstyleapparel.com.
Because our products are produced after an order is placed, cancellation or modification may depend on the current processing or production status of your order. Once an order has entered production or fulfilment, we may no longer be able to make changes through our order system.
This does not affect any statutory cancellation or withdrawal rights you may have under applicable consumer law.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation by email. If you do not see it, please check your spam or junk folder.
Shipping & Delivery
Where are your products produced and shipped from?
Our products are produced and fulfilled through our trusted print-on-demand partner. Depending on the product and fulfilment location, orders may be produced and shipped from different fulfilment facilities.
Your order is individually produced after it is placed rather than being taken from pre-existing stock.
How long does delivery take?
Delivery consists of two stages: a production period followed by a transport period.
Production times vary depending on the product and order. Simpler products may typically be produced within approximately 2–5 business days, while other products may require additional time.
Once production is complete, the order is handed to a shipping carrier. Estimated delivery times are shown at checkout and may also be provided in your shipping confirmation.
These are estimates rather than guaranteed delivery dates. Delivery may be affected by carrier operations, customs procedures, public holidays and other circumstances outside our reasonable control.
Your statutory rights concerning delivery delays remain unaffected.
Do you ship internationally?
Yes. We ship to Belgium and to other countries available for selection at checkout.
For deliveries outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country's regulations. Where these charges are not collected at checkout, they may be payable by the recipient.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
You can use the tracking information to follow your parcel through the relevant carrier's tracking system.
Returns, Refunds & Cancellations
What is your return policy?
Our products are produced individually after an order is placed. However, this does not automatically remove your statutory consumer rights.
For consumers in the European Union, the statutory 14-day right of withdrawal generally applies to online purchases, subject to the exceptions provided by applicable law. Products that are genuinely made to the consumer's specifications or clearly personalised may fall within a legal exception where the requirements of that exception are met.
In addition, products are covered by applicable statutory rights concerning conformity, defects and product safety.
Please see our Refund & Returns Policy for the practical return, refund and cancellation procedures.
How do I start a return, cancellation or complaint?
You can submit eligible return or cancellation requests through our online return portal. You can also contact us at contact@fusionstyleapparel.com if you need assistance.
For a product that is damaged, defective, incorrect or otherwise does not conform to your order, please provide your order number and, where useful, photographs or other information describing the issue.
Our Refund & Returns Policy explains the applicable procedures and requirements.
Do you offer refunds?
Yes. Depending on the circumstances, you may be entitled to a refund, replacement, repair, price reduction or another remedy under our Refund & Returns Policy and applicable consumer law.
Refunds and other remedies may apply, for example, where you validly exercise your statutory right of withdrawal or where a product is defective, damaged, incorrect or does not conform to the contract.
Products & Sizing
Are your products true to size?
Our products generally follow the sizing information provided by their respective manufacturers. Because sizing can vary between products, we recommend checking the size guide on the individual product page before ordering.
What materials are your products made from?
Material and composition details are provided on the individual product page for each product.
How do I care for my items?
Care instructions vary depending on the product and materials used. Please follow the care instructions provided on the relevant product page or with your order.
For printed garments, following the recommended washing and care instructions helps preserve the print and fabric quality.
Note on Footwear
A temporary manufacturing or adhesive-like odour may sometimes be noticeable when opening newly produced footwear. This can occur as a result of the manufacturing and packaging process and will generally dissipate naturally.
If this occurs, we recommend removing the footwear from its packaging and allowing it to air in a well-ventilated area for a few days before use.
If you believe the odour is unusually strong, persistent or indicates a product defect or safety concern, please contact us rather than continuing to use the product.
Privacy & Security
Is my personal data safe?
We take your privacy seriously and process personal data in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.
Please review our Privacy Policy for information about how we collect, use and protect your personal data.
Do you use cookies?
Yes. Our website may use cookies and similar technologies for purposes such as website functionality, preferences, analytics and other permitted purposes.
Where required, you can manage your cookie preferences through the cookie consent mechanism on our website.
Still have questions?
We're happy to help.
Email: contact@fusionstyleapparel.com
Further contact details are available on our Legal Notice and Contact pages.